Zack Gordon

Zack Gordon is Senior Director of National Homeowner Claims for CSAA Insurance Group, which provides AAA-branded insurance in 23 states and the District of Columbia. Zack is responsible for enterprise homeowner claims, including quality and service performance, as well as budget and financial obligations for a team of more than 250 claims personnel. As an insurance leader, Zack is focused on forging meaningful, positive relationships, and practices the philosophy that supporting great teamwork is the way to maintain marketplace relevancy while realizing business innovation and evolution.