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WHAT…

The Pacific Claim Executives Association (PCEA) was founded in 1953 by 25 insurance companies based in the Pacific states. They recognized the need to improve cooperation among claim executives.

Today, PCEA boasts nearly 40 member companies, spanning additional western states, and encompassing self-insured entities, insurance carriers, third-party administrators, and re-insurance companies.

PCEA deliberately maintains a flexible structure to adapt to the ever-changing landscape of claims management in a timely and meaningful manner. Member companies demonstrate exceptional cooperation, exchanging a wealth of high-quality and valuable information, all while adhering to antitrust laws.

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WHO…

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CEA's membership comprises chief claim executives or senior claim executives responsible for their respective claims departments at their home offices.

Throughout its history, PCEA has maintained active participation and responsible leadership.

In any business environment, strong leadership is crucial. Being part of PCEA guarantees not only participation but also the opportunity to contribute and share leadership expertise.

WHY…

An organization must have objectives and goals to be successful. It’s not enough merely to provide a sounding board or exchange experiences and ideas – the organization must pursue specific objectives to benefit the industry’s claim functions.

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That’s PCEA’s intent, and its principal goals are listed below.

  1. PCEA fosters the idea that claim philosophy, policy interpretation, and public relations should be consistent and fair. The insurance consumer should receive respect and equitable treatment from any insurance company.

  2. PCEA believes the key to professionalism is continuing education, and it encourages and supports better education and training for all people engaged in claims work.

  3. PCEA encourages cooperation among all companies, whether they’re members of PCEA or not. The membership recognizes the value of amicable relations between companies and the benefits those relationships bring to everyone affected by the insurance industry.

  4. PCEA promotes improved claim handling for the benefit of the general public and exchanges ideas to further that goal.

  5. PCEA believes in the highest business principles and maximizing the service an insurance consumer receives from the industry.

  6. PCEA supports the “hot line” concept between senior claim executives and urges discussion.

  7. PCEA strives to maintain goodwill, fellowship, and positive rapport among member company representatives.

  8. PCEA promotes flexible, expedient, productive communication among members to best serve those to whom they’re responsible – the public.

HOW…

Business Meeting

PCEA meets twice a year, in the spring, on the West Coast and fall, with it's sister associations, the Central Claim Executives Association and the Atlantic Claim Executives Association. The location for the Joint Claims fall meeting changes year to year. Members are encouraged to attend the Spring meeting and Fall.

Outside experts are invited to address members on topics of special interest. Speakers have included prominent judges, attorneys, doctors, insurance commissioners, legislators, and regulator executives. Other guests are invited to the open sessions, as well. It’s not unusual, for example, to find a member company’s chief executive officer in attendance.

PCEA is proud of the variety and scope of its programs, which are designed to be informative and challenging. Several committees function between meetings to ensure that the subject matter presented is timely and of high quality. PCEA is successful due to members’ hard work and avid participation.

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